Corporate Banking Relationship Agent

Santaisabel; Pasig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Career Development

HMO Coverage (upon hire)

Group Life Insurance (upon hire)

Special Meal Allowance

Health and Wellness Program

Job summary

Santaisabel is seeking a dedicated customer service representative in Pasig, National Capital Region. This entry-level position requires good communication skills and the ability to handle customer inquiries professionally. Candidates must be comfortable with onsite work and various schedules. Benefits include career development, HMO coverage, and a member referral program among others. Fresh graduates are encouraged to apply, promoting a collaborative and customer-first environment.

Qualifications

• Fresh graduates or entry-level applicants specializing in BPO/Call Center are encouraged.
• Good communication skills are essential for addressing customer inquiries.

Responsibilities

• Manage customer calls with professionalism and empathy.
• Document customer interactions following quality standards.
• Coordinate with support teams for higher-level concerns.

Skills

Good English communication skills

Active listener

Basic computer and internet literacy

Ability to follow procedures

Customer-first mindset

Education

Bachelor's/College Degree or equivalent

High School Diploma

Job description

Location

National Capital Region (NCR), Pasig City

Educational Qualifications

• Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Senior High School Diploma, Some College (But did not graduate) in any course.
• Fresh graduate / Entry Level specializing in BPO/Call Center or equivalent.

Key Responsibilities

• Answer and manage customer calls with professionalism and empathy.
• Address inquiries, provide solutions, and resolve concerns with confidence.
• Deliver accurate information while following established call flows and processes.
• Document and log customer interactions following quality standards.
• Coordinate with higher‑level support teams for concerns outside your scope.
• Contribute to a positive and efficient work environment.

Skills & Traits

• Senior High School (K‑12) graduate or College undergraduate.
• Good English communication skills.
• Active listener with a customer‑first mindset.
• Ability to follow call procedures and company guidelines.
• Basic computer and internet literacy.
• Can work under pressure and adapt quickly to changes.
• Enjoy helping customers and remain calm and professional in any situation.
• Eager to learn and grow, value teamwork and good communication, reliable with attendance and schedule adherence.

Additional Requirements

• Amenable to working onsite.
• Comfortable with graveyard and shifting schedules.
• Willing to attend meetings, support teammates, and maintain quality performance.

Benefits

• Career Development
• Multicultural Interaction
• Share Purchase Plan (SPP)
• Profit Participation Plan (PPP)
• Provident Fund
• Leave Entitlements (upon hire)
• HMO Coverage (upon hire)
• Extended HMO Coverage
• Group Life Insurance (upon hire)
• Health and Wellness Program
• Member Referral Program
• Special Meal Allowance
• Member Assistance Program (MAP)
• Corporate Social Responsibility Program

Additional Information

• Location: Pasig City, National Capital Region (NCR).