Customer Service Representative – Retail Account

Metacom Careers; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Teleperformance's Retail Account seeks a Customer Service Representative to deliver excellent service to international customers via voice interactions. You will handle inquiries, concerns, and requests while upholding a positive, professional experience.

The role is on-site in Quezon City, with a shifting schedule. A minimum of 6 months of customer-facing experience is required; BPO experience is not required. High School diploma holders are eligible.

Qualifications

• At least 6 months of customer-facing experience.
• BPO experience is not required.
• High School Graduate (old curriculum) or Senior High School Graduate.
• Willing to work onsite and on a shifting schedule.
• Willing to work in Fairview, Quezon City.

Responsibilities

• Handle inbound customer calls and provide accurate assistance.
• Address customer inquiries, concerns, and service-related requests.
• Provide clear and professional communication in English.
• Resolve customer issues efficiently while following company policies and procedures.
• Maintain a high level of customer satisfaction.
• Document customer interactions and update account information as needed.

Skills

Customer-facing experience

Education

High School Diploma (old curriculum)

Job description

Customer Service Representative – Retail Account

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Job Role

As a Customer Service Representative (CSR) for Teleperformance’s Retail Account, you will provide excellent customer service to international customers through voice interactions. You will assist customers with inquiries, concerns, and requests while ensuring a positive and professional customer experience.

Key Responsibilities

• Handle inbound customer calls and provide accurate assistance.


• Address customer inquiries, concerns, and service-related requests.


• Provide clear and professional communication in English.


• Resolve customer issues efficiently while following company policies and procedures.


• Maintain a high level of customer satisfaction.


• Document customer interactions and update account information as needed.

Qualifications

• At least 6 months of customer-facing experience.


• BPO experience is not required.


• High School Graduate (old curriculum) or Senior High School Graduate.


• Willing to work onsite and on a shifting schedule.


• Willing to work in Fairview, Quezon City.

Work Setup: Onsite