Customer Service Representative

Risewave Consulting Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Government Mandated Benefits

Insurance Health & Wellness

Job summary

A leading consulting firm in Quezon City is seeking dedicated Customer Service Representatives for a healthcare account. The ideal candidates will handle customer inquiries and deliver excellent service while maintaining professionalism. Open to high school and college graduates, this role requires good communication skills and the ability to work on-site, covering night shifts as necessary.

Qualifications

• Open to High School Graduates with 1-2 years BPO experience.
• Open to College Graduates (No BPO experience required).
• Prior experience in a healthcare account or BPO/call center is an advantage.

Responsibilities

• Answer incoming calls, chats, or emails from customers in a professional manner.
• Handle inbound and outbound calls regarding healthcare benefits.
• Provide accurate information regarding products and services.

Skills

Strong English communication skills

Customer service orientation

Ability to handle sensitive information

Education

High/Senior High School Graduate

College Graduate

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

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Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

We are looking for dedicated Customer Service Representatives (CSR) for a Healthcare Account that will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities:

• Answer incoming calls, chats, or emails from customers in a professional and courteous manner
• Handle inbound and outbound calls from members regarding healthcare benefits, claims, account issues, billing, and services.
• Provide accurate information regarding products, services, and policies
• Handle complaints efficiently and provide appropriate solutions within set timelines
• Escalate complex issues to higher support when necessary
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Document customer interactions accurately in the system
• Meet performance targets such as quality, productivity, and customer satisfaction

Requirements:

• Open to High School Graduates with 1-2 years BPO experience
• Open to College Graduates (No BPO experience required)
• Prior experience in a healthcare account or BPO/call center is an advantage.
• Strong English communication skills (verbal and written).
• Ability to handle sensitive healthcare information with confidentiality.
• Must be willing to work on Night Shift
• Must be willing to work Onsite