Customer Service Representative - REMOTE

Gordian Staffing Careers; Philippines; A distancia; PHP 268.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

13th month

Holiday bonus

HMO / Medical Care Allowance

Paid PTOs

Descripción de la vacante

Gordian Staffing Careers is seeking a Customer Service Representative to support our U.S. and Canadian client’s property-management services from the Philippines. You will handle calls and emails, assist with maintenance requests, and provide billing information.

Work schedule is Monday to Friday, graveyard shift Manila time; 20 hours of paid pretraining before start date. You must have own equipment and a reliable internet connection.

Formación

• High School diploma is required.
• At least 3 years of experience in a BPO / call center setting.
• Strong verbal and writing skills.
• Typing speed minimum 30 words per minute.
• Tech-savvy and capable with computer equipment.
• Experience in property management is a plus.
• Must have own equipment (laptop or desktop) meeting technical specs (Windows 10/11 or MacOS, 1.8 GHz+, 2 GB RAM, 128 GB HDD/SSD, 50 Mbps Internet).

Responsabilidades

• Receive all incoming calls (50 to 60 priority calls a day).
• Assist customers with maintenance requests, answer general billing questions, and provide property management information over the phone and email.
• Listen to voicemails and process them appropriately.
• Communicate with Managers regarding any request needing special attention.
• Perform any other tasks as necessary for the smooth operation of the department.

Conocimientos

Verbal communication

Written communication

Typing 30 wpm

Tech savvy

Own equipment

Educación

High School diploma

Descripción del empleo

*You will be expected to complete 20 hours of paid pretraining prior to your official start date.

For our community currently living in the Philippines, we are looking for new people interested in joining the Gordian Staffing Family and developing their careers!

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

A company that specializes exclusively in managing a wide range of residential and mixed-use communities from small buildings to significant, complex developments. Their mission is to improve the quality of life for the communities they manage by enhancing property values, fostering strong client relationships, and maintaining a high standard of service.

We're looking for a Customer Service Representative to support the following activities:

• Receive all incoming calls (50 to 60 priority calls a day).
• Assist customers with maintenance requests, answer general billing questions, and provide property management information over the phone and email.
• Listen to voicemails and process them appropriately.
• Communicate with Managers regarding any request needing special attention.
• Perform any other tasks as necessary for the smooth operation of the department.

Work Schedule:

Monday - Friday | Graveyard Shift

• Standard time: 11:30 pm to 8:30 am Manila Time
• Daylight saving: 10:30 pm to 7:30 am Manila Time

*You will be expected to complete 20 hours of paid pretraining prior to your official start date.

Benefits:

• Competitive Salary (According to experience).
• Remote Work
• 13th Month
• Holiday bonus
• HMO / Medical Care Allowance
• Paid PTOs

Minimum requirements

• High School diploma
• At least 3 years of experience in a BPO / call center setting
• Strong verbal and writing skills.
• Have a minimum typing speed of 30 words per minute.
• Tech Savvy
• Experience in Property Management is a plus
• Have your own equipment (laptop or desktop). The device must comply with the following specifications:
  • Operating systems: Windows 10/11 or MacOS
  • CPU: 1.8 GHz or faster processor
  • RAM: 2 GB or more
  • Hard drive: 128 GB or more (preferably Solid State Drive)
  • Min. 50 Mbps Internet speed