Remote Property Care Agent | Call Center Pro

Gordian Staffing Careers; Philippines; Remote; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Remote work

13th month

Holiday bonus

HMO / Medical Care Allowance

Paid PTOs

Job summary

Gordian Staffing Careers is seeking a Customer Service Representative to support our U.S. and Canadian client’s property-management services from the Philippines. You will handle calls and emails, assist with maintenance requests, and provide billing information.

Work schedule is Monday to Friday, graveyard shift Manila time; 20 hours of paid pretraining before start date. You must have own equipment and a reliable internet connection.

Qualifications

• High School diploma is required.
• At least 3 years of experience in a BPO / call center setting.
• Strong verbal and writing skills.
• Typing speed minimum 30 words per minute.
• Tech-savvy and capable with computer equipment.
• Experience in property management is a plus.
• Must have own equipment (laptop or desktop) meeting technical specs (Windows 10/11 or MacOS, 1.8 GHz+, 2 GB RAM, 128 GB HDD/SSD, 50 Mbps Internet).

Responsibilities

• Receive all incoming calls (50 to 60 priority calls a day).
• Assist customers with maintenance requests, answer general billing questions, and provide property management information over the phone and email.
• Listen to voicemails and process them appropriately.
• Communicate with Managers regarding any request needing special attention.
• Perform any other tasks as necessary for the smooth operation of the department.

Skills

Verbal communication

Written communication

Typing 30 wpm

Tech savvy

Own equipment

Education

High School diploma

Job description

Gordian Staffing Careers is seeking a Customer Service Representative to support our U.S. and Canadian client’s property-management services from the Philippines. You will handle calls and emails, assist with maintenance requests, and provide billing information.

Work schedule is Monday to Friday, graveyard shift Manila time; 20 hours of paid pretraining before start date. You must have own equipment and a reliable internet connection.