Customer Service Representative – Pure Non-Voice | Chat & Messaging

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary package

Paid training

Company benefits

Career growth opportunities

Onsite medical after final interview

Job summary

ALORICA TELESERVICES, INC. is hiring a Customer Service Representative for a Pure Non-Voice / Chat & Messaging account, assisting customers through written channels rather than calls.

You will handle chat inquiries, provide accurate information, document interactions, and maintain quality standards while adapting to shifting schedules, weekends, and holidays as required.

Training will be provided, and opportunities for career growth exist within a supportive team environment in the Philippines.

Qualifications

• With or without BPO experience are welcome.
• Good written and verbal communication skills.
• Comfortable using computers and online applications.
• Willing to work on shifting schedules, weekends, and holidays when required.

Responsibilities

• Assist customers through chat and messaging channels
• Handle customer inquiries, requests, and concerns professionally
• Provide accurate information and appropriate solutions
• Document customer interactions and update account information
• Maintain quality and productivity standards

Skills

Written and verbal communication

Computer literacy

Flexible scheduling

Online applications

Tools

Online applications

Job description

About the role

Customer Service Representative for a Pure Non-Voice / Chat & Messaging Account, assisting customers through written communication channels rather than phone calls.

Key responsibilities

• Assist customers through chat and messaging channels

• Handle customer inquiries, requests, and concerns professionally

• Provide accurate information and appropriate solutions

• Document customer interactions and update account information

• Maintain quality and productivity standards

About you

• With or without BPO experience are welcome

• Good written and verbal communication skills

• Comfortable using computers and online applications

• Willing to work on shifting schedules, weekends, and holidays when required

Benefits

• Competitive salary package

• Paid training

• Company benefits

• Career growth opportunities

• Onsite medical after final interview