Email Chat Support Representative (Pure Non-Voice No-Calls) Paid Training

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage starting Day 1

Monthly Allowances & Performance Bonuses

Opportunities for Career Advancement

13th Month Pay and Regular Salary Increases

Paid Training and Paid Time Off

Fun Company Events and Team Celebrations

Job summary

A leading communications consultancy in Quezon City is urgently hiring for a non-voice data-entry position. This role involves providing customer support via chat and email. We seek motivated and reliable individuals ready to thrive in a BPO setting. The position offers a competitive salary, HMO coverage, opportunities for career advancement, and weekends off. Ideal candidates should be high school graduates or higher, with a passion for customer service and data entry.

Qualifications

• High school graduate or higher; college undergrads welcome.
• Experience in a BPO setting is a plus, but not required.
• Enthusiastic and willing to work onsite.

Responsibilities

• Resolve customer concerns and inquiries via voice and non-voice.
• Maintain accurate records in the internal system.
• Ensure customer satisfaction by resolving issues effectively.
• Stay informed on company products and processes.
• Collaborate with the team for continuous improvement.

Skills

Customer service skills

Data entry proficiency

Professional communication

Education

High school graduate or higher

Job description

Now Urgent Hiring!!

• This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call center) setting.
• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.

Jumpstart Your Career with Us – Be the Difference We're Looking For

Are you ready to grow, shine, and make an impact?

We're on the hunt for motivated, reliable, and enthusiastic individuals who are eager to start or level up their careers. If you're someone who thrives in a voice or non-voice role, wants stability, and values growth — this is your sign to apply.

What You’ll Get From Us:

• Competitive Salary Package
• HMO Coverage starting Day 1
• Monthly Allowances & Performance Bonuses
• Opportunities for Career Advancement
• 13th Month Pay and Regular Salary Increases
• Paid Training and Paid Time Off
• Fun Company Events and Team Celebrations

What You'll Be Doing:

• Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account
• Maintain accurate and updated records in our internal system
• Ensure customer satisfaction by resolving issues professionally and efficiently
• Stay informed on company products, policies, and processes
• Collaborate with the team for continuous improvement and success

You're a Great Fit If You:

• Are a high school graduate or higher (college undergrads welcome)
• BPO experience is a plus but not required
• Willing to work onsite
• Are willing to attend on-site interviews
• Are a fresh grad excited to build a career

Work Schedule:

• Full-time | 8-hour shifts
• Weekdays Only – Enjoy your weekends off