Customer Service Representative | (Non Voice)

GAINSTRONG TALENT SOLUTIONS CORP.; Davao City; On-site; PHP 360,000 - 480,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking Customer Service Representatives to support our Hotel Reservations account. This blended role handles both voice and non-voice interactions and requires on-site work in Davao City.

You will assist customers with reservations, inquiries across voice, chat, and email, and provide accurate information on rates, availability, and policies. Candidates should have at least college-level education and 6 months BPO experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Basic computer proficiency and ability to navigate multiple systems.

Responsibilities

• Assist customers with hotel reservations, bookings, cancellations, and modifications.
• Handle customer inquiries through voice, chat, and email.
• Provide accurate information about hotel rates, availability, amenities, and policies.
• Assist customers with booking and payment-related concerns.
• Resolve customer concerns professionally and efficiently.
• Process and update reservation details accurately.
• Document customer interactions and transactions in the system.
• Escalate complex concerns to the appropriate team when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Basic computer skills

Education

College level

Job description

About the role

We are looking for Customer Service Representatives to join our Hotel Reservations Account. This is a blended role handling both voice and non-voice customer interactions.

Key responsibilities

• Assist customers with hotel reservations, bookings, cancellations, and modifications.
• Handle customer inquiries through voice, chat, and email.
• Provide accurate information about hotel rates, availability, amenities, and policies.
• Assist customers with booking and payment-related concerns.
• Resolve customer concerns professionally and efficiently.
• Process and update reservation details accurately.
• Document customer interactions and transactions in the system.
• Escalate complex concerns to the appropriate team when necessary.
• Meet quality, productivity, and customer satisfaction targets.

About you

• At least College Level.
• At least 6 months of BPO/Contact Center experience.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Basic computer proficiency and ability to navigate multiple systems.
• Willing to handle both voice and non-voice channels.
• Willing to work on shifting schedules, including weekends and holidays.
• Willing to work onsite.