Customer Service Representative - Paid Training

Recruitify_HR; Parañaque; Presencial; PHP 223 000 - 446 000; Tempo integral

Resumo da oferta

Recruitify_HR in the Philippines is seeking a customer support specialist to handle inbound inquiries professionally and efficiently, assisting customers with account, billing, product, and service-related concerns while providing accurate information and recommended solutions.

You will document interactions in company systems, escalate complex issues to the appropriate department, and strive to meet quality assurance, productivity, and customer satisfaction targets.

Responsabilidades

• Handle inbound customer inquiries professionally and efficiently.
• Assist customers with account, billing, product, and service-related concerns.
• Provide accurate information and recommend appropriate solutions.
• Resolve customer issues while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Descrição da oferta de emprego

Key Responsibilities

• Handle inbound customer inquiries professionally and efficiently.
• Assist customers with account, billing, product, and service-related concerns.
• Provide accurate information and recommend appropriate solutions.
• Resolve customer issues while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.