Customer Service Representative

EastWest BPO MCI; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Job summary

EastWest BPO MCI is seeking a friendly customer support associate to handle inbound and outbound calls, helping customers with their accounts and inquiries.

You will listen actively, provide timely solutions, explain products clearly, and escalate complex issues when needed while maintaining excellent attendance and ongoing training.

Qualifications

• Clear communication and active listening skills.
• Empathy and patience in customer interactions.
• Ability to follow processes and guidelines.

Responsibilities

• Engage with customers via inbound and outbound calls, providing friendly and professional support.
• Actively listen to customer concerns and deliver effective, timely resolutions.
• Use internal systems to manage accounts, process claims, and retrieve information.
• Identify opportunities to upsell or upgrade products and services.
• Clearly explain products, services, and processes to customers.
• Escalate complex issues to the appropriate team when needed.
• Strive for first-call resolution through strong problem-solving skills.
• Stay current with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

Job description

Engage with customers via inbound and outbound calls, providing friendly and professional support.

Actively listen to customer concerns and deliver effective, timely resolutions.

Use internal systems to manage accounts, process claims, and retrieve information.

Identify opportunities to upsell or upgrade products and services.

Clearly explain products, services, and processes to customers.

Escalate complex issues to the appropriate team when needed.

Strive for first-call resolution through strong problem-solving skills.

Stay current with training, meetings, and process updates.

Maintain excellent attendance and punctuality.