Airline Travel Customer Service Representative

TDCX Philippines; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

World-class workspace

Learning & development

Flexible shifts

Job summary

TDCX Philippines is seeking a Customer Service Representative to support international airline customers from Ortigas Center in Pasig. You will handle flight inquiries, present ticketing options, and assist with service needs, ensuring accurate solutions for travelers.

Requirements include 1 year of BPO customer service experience, at least 6 months in airline ticketing/reservations, and strong English skills. GDS experience is a plus; flexibility for rotating shifts may be required.

Qualifications

• 1 year of customer service experience in a BPO environment.
• At least 6 months of airline ticketing/reservations experience.
• Strong verbal and written English communication skills.
• GDS experience preferred.

Responsibilities

• Provide customer service to airline passengers by assessing needs and recommending suitable options.
• Offer flight choices, service classes, and ancillary products to customers.
• Address inquiries on flight arrivals, delays, cancellations, irregularities, and general information.
• Assist with frequent flyer programs and Star Alliance related needs.

Skills

Customer service

English communication

Education

College level

Tools

GDS experience

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• You will help us deliver excellent service to our partner brands by performing these tasks:
• Provide customer service to passengers desiring to travel, by determining and recommending the service that meets customers' needs.
• Offer options of flights, classes of service, products, and services to customers.
• Answer and assist customers' inquiries regarding flight arrivals, delays, cancellation, flight irregularities, and other general information.
• Assist customers' requests and inquiries on frequent flyers' program and Star Alliance-related needs.

Who are we looking for?

• College level
• Must have at least 1 year customer service experience in a BPO set up supporting international customers
• Must have at least 6 months experience in ticketing and reservations for an airline account
• Preferably with GDS experience
• Strong verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City