Travel Customer Service Representative | Premium International Airline Account

TDCX Philippines; Pasig; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Competitive remuneration

Performance incentives

World-class workspaces

Job summary

TDCX Philippines is hiring for a travel/airline support role in Ortigas Center, Pasig. Join a global company and assist partner brands with reservations, ticketing, and customer service across phone, chat, and email channels.

Applicants should have 12+ months travel/airline BPO experience, at least 6 months omnichannel exposure, and strong English communication. Flexible shifts and growth opportunities are offered in a dynamic, service‑oriented environment.

Qualifications

• Strong verbal and written English communication skills.
• At least 12 months travel or airline experience in a BPO setting, with hands-on ticketing and reservations.
• At least 6 months omnichannel experience (voice/email/chat).
• Preferably with GDS experience.

Responsibilities

• Handle phone-in/chat enquiries of current and prospective members.
• Identify cause of problems and recommend solutions.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and changes to schedules.
• Maintain member accounts with profile updates.
• Send program-related collaterals and forms.
• Advise on latest promotions and mechanics.
• Manage feedback/ complaints and liaise with backend support to resolve members’ issues.
• Involve in ad-hoc projects.
• Meet daily KPI requirement.

Skills

English proficiency

Travel/Airline experience

Omnichannel experience

Customer service focus

Shift flexibility

Education

College level

Tools

GDS experience

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives




• Comprehensive medical, insurance, or social security coverage




• World-class workspaces




• Engaging activities and recognition programs




• Strong learning and development plans for your career growth




• Positive work culture that enables your future




• Easy to locate area with direct access to public transport




• Flexible working arrangements




• Be coached and mentored by experts in your field




• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone-in/chat enquiries of current and prospective members.




• Identify cause of problems and recommend solutions.




• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.




• Maintain member accounts whenever there are changes in their profiles.




• Send program-related collaterals and forms.




• Advise on latest promotions and mechanics.




• Manage feedback/ complaints and liaise with backend support to resolve members’ issues.




• Involve in ad-hoc projects.




• Meet daily KPI requirement.

Who are we looking for?

• College level




• Must have at least 12 months Travel or Airline experience in a BPO setting, with hands-on experience in ticketing and reservations




• Must have at least 6 months omnichannel experience (voice/email/chat)




• Preferably with GDS experience




• Strong verbal and written English communication skills




• Amenable to work in rotating shifts




• Can work in Ortigas Center, Pasig City

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.