Customer Service Representative (CSR Urgent 1-Day Hiring Process)

TDCX Philippines; Pasig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive remuneration

Medical coverage

Flexible work arrangements

Coaching by experts

Global company awards

Job summary

TDCX Philippines in Ortigas Center, Pasig City, is looking for a motivated customer service professional to handle basic ecommerce inquiries and resolve simple order/logistics issues. You will work in a fast-paced team and support buyers, sellers, and creators per SOPs.

Excellent English communication, a 40 wpm typing speed, and willingness to rotate shifts are essential. The role offers training, mentorship, and growth within a global company recognized with industry awards.

Qualifications

• College graduate with strong written and verbal English.
• Minimum 6 months of customer service experience in a BPO.
• Chat support experience highly preferred.
• Typing speed of at least 40 words per minute.
• Able to work in Ortigas Center, Pasig City and rotate shifts.

Responsibilities

• Conducts preliminary investigations and resolves L1 ecommerce customer inquiries per SOPs.
• Remain knowledgeable about leading ecommerce products and services standards.
• Investigate and resolve issues reported by buyers/sellers/creators such as order/logistics status.
• Review reported issues within agreed turnaround times and quality standards.
• Escalate issues to immediate supervisor following escalation procedures.
• Cope with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product trainings.

Skills

Customer service

Typing 40 wpm

English proficiency

Shift flexibility

Education

College degree

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive work culture that enables your future

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.

• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.

• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.

• Review the reported issues within agreed turnaround times and standards of quality.

• Escalate issues to immediate supervisor following proper escalation procedures.

• Capable of coping with peaks in contact volumes during promotion seasons.

• Complete and pass all required basic product related trainings.

Who are we looking for?

• College Graduate

• Must have at least 6 months customer service experience in a BPO set up

• Chat support experience is highly preferred

• Able to type at a speed of at least 40 words per minute

• Excellent verbal and written English communication skills

• Amenable to work in rotating shifts

• Can work in Ortigas Center, Pasig City