Customer Service Representative - Healthcare

MicroSourcing; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Above-market compensation

Job summary

MicroSourcing is hiring a Customer Service Representative - Healthcare for an onsite, dayshift position in Ortigas, Pasig City. The role focuses on accounts receivable, billing accuracy, and customer communication to ensure timely payments.

Ideal candidates will have strong verbal and written communication, attention to detail, and a customer service mindset, with a willingness to learn and adapt in a dynamic environment.

Qualifications

• Impeccable verbal and written communication.
• Attention to detail.
• Customer service mindset.
• Willingness to learn and adapt.

Responsibilities

• Manage accounts receivable ledger and ensure timely collections.
• Contact customers by phone, email, or mail to collect payments.
• Create and send accurate invoices per billing policies.
• Perform daily bank reconciliations and apply cash receipts.
• Collaborate with sales and service teams to resolve payment disputes.
• Provide AR reports and forecast cash inflows.
• Support month-end and year-end closing with required AR data.
• Assist auditors with requested documentation.
• Suggest process improvements to reduce DSO.
• Handle customer inquiries on billing and update records in Admin Console.

Skills

Verbal and written communication

Attention to detail

Customer service

Willingness to learn

Job description

Position: Customer Service Representative - Healthcare

Work setup: Onsite | Dayshift

Location: Ortigas, Pasig City

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

Job Responsibilities

• Manage and monitor the accounts receivable ledger to ensure accurate and timely collection of outstanding invoices.
• Contact customers via phone, email, or mail to ensure timely payments and resolve billing inquiries.
• Create accurate invoices based on system data and send to the customer in accordance with company billing schedules and policies.
• Perform daily bank reconciliations of statements and apply cash receipts to accounting system.
• Collaborate with the sales and customer service teams to resolve disputes of payments and support smooth cash flow.
• Prepare regular reports on accounts receivable status, aging analysis, and forecasted cash inflows.
• Support monthly, quarterly, and year-end closing processes by providing necessary AR data and documentation.
• Assist with audits and provide documentation as requested by internal or external auditors.
• Recommend improvements to collection processes to enhance efficiency and reduce DSO (Days Sales Outstanding).
• Take inbound calls and tickets from customers in relation to changes in personal details (e.g., billing details, credit card details, contact) and apply changes in Admin Console (COO/COB).
• Liaise with data teams on any customer queries on billing data.
• Raise internal tickets for finance to any tickets relating to refunds to be processed by finance.
• Perform check on transaction queries disputed customers for in-app orders (PayChoice).

Qualifications

• Impeccable verbal and written communication skills.
• Attention to detail.
• Customer Service skills.
• Willingness to learn and adapt.

Competencies/Personality Traits

• Attention to detail.
• Positive attitude.
• Team Player.
• Customer Service focus.
• English spoken and written well.

• Terms & conditions apply