Healthcare Customer Service - Start ASAP

Allianz PNB Life Insurance, Inc. (formerly PNB Life Insurance Inc.); Makati; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

13th month salary

14th month salary

Performance incentive plan

Hybrid work setup after 6 months

Job summary

Allianz PNB Life Insurance, Inc. is seeking a Customer Service/Care Advisor in Makati to handle inquiries via phone, email and chat, and uphold service standards with a 24-hour response commitment.

The role requires healthcare call center experience, a medical allied degree preferred, and the ability to multi-task while using MS Office. After six months, a hybrid work setup is available and onsite presence in Makati is required initially.

Qualifications

• Previous Call Center experience in a Healthcare Account is required.
• Bachelor's Degree, Medical Allied preferred.
• Can work with minimal supervision and meet deadlines.
• Computer-savvy; can multi-task taking in calls and answering emails.
• Strong knowledge of Microsoft Office (Excel, Word).
• Open to Adhoc Tasks.
• Must be willing to work in rotating shifts (morning and mid-shift).
• Must be flexible to work on Philippine Holidays and Weekends.
• Must be willing to work onsite in Makati for the first 6 months.
• Can start ASAP.

Responsibilities

• Responding to queries regarding coverage, claims, hospitalisation, complaints via phone, email and chat.
• Commit to 24 hours turnaround for all written communication including email responses.
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
• Develop extensive and sound product knowledge to provide timely and accurate information to clients.
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required.
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.

Skills

Customer service

Call center

MS Office

Multitasking

Education

Bachelor's degree

Medical Allied preferred

Tools

Microsoft Office

Job description

BENEFITS/PERKS

• 13th and 14th month salary guaranteed

• Performance Incentive Plan / Yearly Increase

• Retirement Program and Group Life Insurance

• Hybrid Work Set-upafter 6 months

JOB DETAILS / ROLE PURPOSE

Our Customer Service/Care Advisors support customers are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must be focused with meeting the needs of our clients as well as collaborate with other departments, consistently delivering a high quality of service and committing to continuous improvement.

KEY RESPONSIBILITIES

Key responsibilities will include, but are not limited to, the following:

• Responding to queries regarding coverage, claims, hospitalisation, complaintsvia phone, email and chat

• Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses

• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases

• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients

• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required

• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases

• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

KEY REQUIREMENTS

• Previous Call Center experience in aHealthcare Accountisrequired

• Bachelor's Degree, Medical Allied preferred

• Can work with minimal supervision and comfortable working with deadlines

• Computer-savvy; can multi-task taking in calls and answering emails

• Strong Knowledge of Microsoft Office (Excel, Word)

• Must be open to Adhoc Tasks

• Must be willing to work in rotating shifts(morning and mid-shift)

• Must be flexible to work on Philippine Holidays and Weekends

• Must be willing to work onsite in Makati for the first 6 months

• Can start ASAP