Onsite Healthcare Support Specialist - Makati

Carenet Health

Muntinlupa

On-site

PHP 201,000 - 312,000

Full time

14 days+

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Job summary

Carenet Health in Metro Manila is seeking a patient-focused customer service representative who enjoys interacting with patients, patient representatives, providers and pharmacies. This role values empathy, flexibility, and strong communication to support high-quality care.

The position emphasizes multitasking, attention to detail, and adherence to quality compliance. You will work with Carenet CRM, Teams, Outlook, and other systems, with opportunities for coaching and cross-training to grow

Qualifications

High School diploma or equivalent.
12+ months experience in customer service or general business.
Typing speed at least 35 wpm.
Basic knowledge of Windows, Outlook, Word and Excel.
Strong problem-solving skills.

Responsibilities

Schedule radiology appointments and respond to customer inquiries per standards.
Research customer issues and propose workable solutions.
Identify customer needs and build trust while maintaining relationships.
Manage multiple priorities and competing demands.
Navigate Carenet CRM, client CRM, Teams, Outlook and other systems.
Cross-train on other products and clients as needed.
Perform other duties and responsibilities as assigned.
Participate in coaching sessions and use feedback to improve performance.