Customer Service Representative | Onsite Job | Sm Clark

Alorica Philippines; Philippines; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Health Insurance

HMO

Paid Training

13th Month Pay

Vacation Leave

Anniversary Bonus

Annual Appraisal

Night differential 20%

Onsite work

Equity Incentive Plan

Commission

Performance Bonus

Job summary

Alorica Philippines is seeking an onsite Customer Service Representative for SM Clark to handle inquiries by phone, email, or chat and resolve issues with care. You will process orders, payments, and refunds while maintaining accurate customer records and delivering service within guidelines.

The role welcomes fresh grads or students, with 20% night differential, paid training, 13th month pay, vacation time, and performance-based increases. A supportive team environment is offered.

Qualifications

• Fresh grads to SHS/HS grads or college undergrads may apply.
• No BPO experience required; training provided.
• Onsite work with 20% night differential.

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Skills

Customer service

Problem solving

Team player

Communication skills

Interpersonal skills

Job description

Customer Service Representative | ONSITE JOB | SM Clark

Employee Recognition and Rewards

• Equity Incentive Plan
• Commission
• Performance Bonus
• Anniversary Gifts
• Annual Appraisal
• Employee of the Month Award
• Employee Recognition Program
• Holiday Gifts
• Incentives
• Quarterly Gifts

Insurance Health & Wellness

• Health Insurance
• HMO

Professional Development

• Job Training

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutionsProcess orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Work Onsite with a professional & supportive team
• Competitive Salary Packages + Incentives!
• NO BPO experience needed - We'll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads - YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off - Paid
• Anniversary Bonus
• Annual Performance Increase

English Language Customer Service Problem Solving Team Player Strong Work Ethic Technical Skills People Skills Call Centre Organizational Skills Interpersonal Skills