Customer Service Representative - Onsite

ContactPoint 360, Inc.; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Great base salary

HMO Medical Insurance

Dental Coverage

Paid Vacation and Sick leave

13th-Month Pay

Career & Leadership Development Traing

Corporate Employee Discounts onPartner

Job summary

ContactPoint360, Inc. in Cebu is seeking a passionate Customer Service Representative to join our onsite team. You will be the primary contact for customers, assisting with inquiries and concerns while delivering exceptional support.

We value strong communication, organization, and the ability to multitask in a fast-paced environment. This role requires dedication to customer satisfaction and collaboration with cross-functional teams.

Qualifications

• Excellent written and verbal communication with a courteous and friendly approach.
• Bachelor's degree is a plus.
• Proven experience as a CSR or similar customer-facing role is a plus.
• Amenable to working onsite.
• Highly organized and detail-oriented with the ability to multitask and prioritize workload.
• Able to work in a shifting schedule.

Responsibilities

• Serve as the main point of contact for customers, assisting them with their queries, complaints, and requests.
• Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Manage and resolve customer complaints and issues effectively, escalating concerns to the appropriate department when necessary.
• Process customer orders, returns, refunds, and exchanges, ensuring accuracy and timeliness.
• Maintain a comprehensive knowledge base of trends, and industry developments to provide top-notch customer service.
• Keep detailed and accurate records of customer interactions, transactions, and feedback in our customer relationship management (CRM) system.
• Continuously contribute to improving customer service processes and procedures, striving for excellence in customer satisfaction.

Skills

Exceptional communication

Highly organized

Multitasking

Onsite availability

Education

High school diploma or equivalent

Bachelor's degree (plus)

Job description

Join our CP360 Family, today!

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed they’re essential.

Our Purpose:

It is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

Job Summary Purpose:

We are seeking a passionate and knowledgeable Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary contact for our customers, assisting them with inquiries, and concerns and providing exceptional support.

Responsibilities:

• Serve as the main point of contact for customers, assisting them with their queries, complaints, and requests.

• Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.

• Manage and resolve customer complaints and issues effectively, escalating concerns to the appropriate department when necessary.

• Process customer orders, returns, refunds, and exchanges, ensuring accuracy and timeliness.

• Maintain a comprehensive knowledge base of trends, and industry developments to provide top-notch customer service.

• Keep detailed and accurate records of customer interactions, transactions, and feedback in our customer relationship management (CRM) system.

• Continuously contribute to improving customer service processes and procedures, striving for excellence in customer satisfaction.

Requirements:

• Amenable to working ONSITE.

• High school diploma or equivalent; a bachelor's degree is a plus.

• Proven experience as a Customer Service Representative or similar customer-facing role is a plus

• Exceptional communication skills, both written and verbal, with a courteous and friendly approach.

• Highly organized and detail-oriented with the ability to multitask and prioritize workload effectively.

• Able to work in a shifting schedule is a must.

Company Information

What's in it for you?

• Great base salary

• HMO Medical Insurance

• Dental Coverage

• Paid Vacation and Sick leave

• 13th-Month Pay

• Career & Leadership Development Training Programs

• Corporate Employee Discounts on Partnered Stores