Call Centre Agent (Fresh Graduate)

Synlink Recruitment Outsourcing Co. Inc.; Iloilo City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A recruitment outsourcing company in Iloilo City is seeking individuals for a customer service role. The position requires a High School or College graduate, with or without experience. Responsibilities include responding to customer inquiries and resolving concerns, along with processing service requests. This is a full-time, on-site position offering a chance to grow in a supportive environment.

Qualifications

• HS Graduate or College Graduate.
• With or without experience in customer service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Resolve customer concerns with professionalism and empathy.
• Process orders and service requests accurately.
• Record all customer interactions and transactions.
• Follow company communication standards.
• Escalate complex issues as needed.
• Provide accurate information using approved resources.

Skills

Customer Service

Education

High School Graduate

College Graduate

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Iloilo No Exp Required High/Senior High School Full-time

Job Description

Job Requirements

• HS Graduate or College Graduate
• with or without experience
• Customer Service

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Resolve customer concerns with professionalism and empathy.
• Process orders, forms, applications, and related service requests accurately.
• Record all customer interactions, feedback, and transactions in the system.
• Follow company communication standards, policies, and procedures.
• Escalate complex issues to the appropriate department as needed.
• Provide accurate and complete information using approved tools and resources.