Call Center Representative (JUNE START DATE)

Synlink Recruitment Outsourcing Co. Inc.; Iloilo City; On-site; PHP 167,400 - 245,520; Full time

Benefits offered by this job

Incentives

HMO

Flexible Hours

Employee Recognition and Rewards

Government Mandated Benefits

Health & Wellness

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a Call Center Representative in Iloilo City for an on-site role with no prior experience required. The position offers flexible hours and a focus on delivering excellent customer service.

The CSR will respond to inquiries, assist customers, process orders, and maintain records while meeting performance targets. High school diploma is accepted; a college degree is a plus.

Qualifications

• High school diploma or equivalent; college degree is a plus.
• Excellent verbal and written communication skills.
• Ability to multitask and work under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer complaints and provide appropriate solutions
• Process orders, returns, exchanges, and payments
• Maintain accurate customer records and transaction details
• Escalate complex issues to the appropriate department
• Provide product and service information to customers
• Follow company communication procedures and policies
• Meet performance targets such as response time and customer satisfaction scores

Skills

English Language

Interpersonal Skills

Discretion

Call Centre

Digital Marketing

Strong Work Ethic

Scheduling

Customer Service

Education

High school diploma

College degree a plus

Job description

Call Center Representative (JUNE START DATE)

Synlink Recruitment Outsourcing Co. Inc.

On-site - Iloilo No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

A Customer Service Representative (CSR) is responsible for assisting customers by answering questions, resolving complaints, processing orders, and providing information about products or services. The role focuses on maintaining positive customer relationships and ensuring customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer complaints and provide appropriate solutions
• Process orders, returns, exchanges, and payments
• Maintain accurate customer records and transaction details
• Escalate complex issues to the appropriate department
• Provide product and service information to customers
• Follow company communication procedures and policies
• Meet performance targets such as response time and customer satisfaction scores

Qualifications and Skills

• High school diploma or equivalent; college degree is a plus
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Basic computer and data entry skills
• Ability to multitask and work under pressure
• Patience, empathy, and professionalism
• NO EXPERIENCE NEEDED
• CAN START ASAP

• English Language
• Interpersonal Skills
• Discretion
• Call Centre
• Digital Marketing
• Strong Work Ethic
• Scheduling
• Customer Service

Recruitment Associate Synlink Recruitment Outsourcing Co. Inc.