Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Iloilo City; On-site; PHP 200,880 - 245,520; Full time

Benefits offered by this job

Incentives

HMO

Flexible Hours

Insurance Health & Wellness

Job summary

Synlink Recruitment Outsourcing Co. Inc. on-site in Iloilo is seeking a customer service representative with 0-2 years of experience or fresh graduates.

The role requires a High School Diploma or equivalent and strong communication skills to assist customers and provide accurate information. Responsibilities include handling inbound and outbound calls, documenting interactions, following up on resolutions, resolving complaints promptly, and maintaining a positive, empathetic attitude in

Qualifications

• Educational qualifications include a High School Diploma or equivalent.
• Excellent communication skills are required.
• Basic computer literacy is necessary.
• Strong problem-solving abilities are desirable.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls professionally.
• Assist customers with inquiries and provide accurate information.
• Document customer interactions and follow up on resolutions.
• Resolve customer complaints in a timely manner.
• Maintain a positive attitude and empathy in interactions.

Skills

Excellent communication skills

Basic computer literacy

Education

High School Diploma or equivalent

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Iloilo No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

Description

• Handle inbound and outbound calls professionally.
• Assist customers with inquiries and provide accurate information.
• Document customer interactions and follow up on resolutions.
• Resolve customer complaints in a timely manner.
• Maintain a positive attitude and approach every customer interaction with empathy.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-2 years
• Skills and Competencies: Excellent communication skills
• Skills and Competencies: Basic computer literacy
• Qualities and Traits: Strong problem-solving abilities
• Qualities and Traits: Ability to work in a fast-paced environment