Customer Service Representative (On-Site | Mckinley, Taguig)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing company in Taguig is seeking a Customer Service Representative to provide exceptional service and support to customers. The ideal candidate should excel in communication, problem-solving, and multitasking in a fast-paced environment. Responsibilities include documenting customer interactions and collaborating with team members to enhance the customer experience. This role requires on-site presence and offers a dynamic work environment.

Qualifications

• Ability to manage multiple customer inquiries simultaneously.
• Strong emphasis on empathy and patience.
• Proactive approach to customer service challenges.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Communicate clearly and professionally with customers through various channels.
• Document customer interactions and feedback for future reference.

Skills

Excellent communication skills

Proficient in customer service software

Strong problem-solving skills

Job description

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
• Maintain a thorough understanding of company products and services to accurately assist customers.
• Communicate clearly and professionally with customers through various channels.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to ensure a seamless customer experience.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service Representative
• Responsibilities and Duties: Ability to manage multiple customer inquiries simultaneously and prioritize tasks effectively.
• Qualities and Traits: Excellent communication skills, both verbal and written, with a strong emphasis on empathy and patience.
• Working Conditions: Must be comfortable working on-site in a fast-paced environment.
• Skills: Proficient in using customer service software and tools, with the ability to learn new systems quickly.
• Qualities and Traits: Strong problem-solving skills and a proactive approach to customer service challenges.