CSR/ Online Assistant /Non-Voice Only

Caldwell Communications Consultancy Philippines; Las Piñas; Remote; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Comprehensive training

Continuous support

Opportunities for professional growth

Job summary

A communications consultancy is seeking motivated individuals for the role of Email & Chat Online Assistants. This is a non-voice position, focusing solely on email and live chat communications, ideal for beginners. Responsibilities include responding to customer inquiries, providing accurate information, and ensuring high standards of written communication. Comprehensive training is offered, making this an excellent opportunity for those looking to start a remote career.

Qualifications

• Basic proficiency in English required.
• No prior experience needed but willingness to learn is essential.
• Strong attention to detail and accuracy is crucial.
• Willingness to learn, adapt, and follow instructions.
• Strong attention to detail and accuracy.
• No prior experience required.

Responsibilities

• Respond to customer inquiries via email and chat.
• Provide clear and accurate information on services.
• Assist customers with basic questions and troubleshooting.
• Adhere to company guidelines, policies, and response templates
• Maintain a high standard of written communication and professionalism
• Escalate complex or sensitive issues to the appropriate team when necessary

Skills

Basic proficiency in written and reading English

Attention to detail and accuracy

Comfortable using computer and chat platforms

Tools

Email platforms

Live chat platforms

Job description

Caldwell Communications Consultancy Philippines

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Read More

We are seeking motivated and detail-oriented individuals to join our team as Email & Chat Online Assistants. This is a non-voice position, with all communication conducted exclusively through email and live chat—no phone calls involved. Comprehensive training is provided, making this role ideal for beginners or individuals starting a remote career.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email and live chat
• Provide clear, accurate, and helpful information about products or services
• Assist customers with basic questions, concerns, and troubleshooting
• Adhere to company guidelines, policies, and response templates
• Maintain a high standard of written communication and professionalism
• Escalate complex or sensitive issues to the appropriate team when necessary

Requirements

• Basic proficiency in written and reading English
• Comfortable using a computer, email, and chat-based platforms
• Reliable internet connection
• Willingness to learn, adapt, and follow instructions
• Strong attention to detail and accuracy
• No prior experience required

What We Offer

• 100% non-voice role (email and chat support only)
• Remote, work-from-home opportunity
• Comprehensive training and continuous support
• Opportunities for professional growth and long-term engagement

Preview

HR Manager Caldwell Communications Consultancy Philippines

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