Customer Service Representative - Non-Voice Account

MD-TORCH Solutions; Pampanga; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Employee Recognition and Rewards

Government Mandated Benefits

Health Insurance

Professional Development

Flexible Hours

Job summary

A customer service agency is seeking a Customer Service Representative for a non-voice account to assist customers with inquiries via email and chat. Responsibilities include resolving complaints, maintaining customer satisfaction, and documenting interactions. Ideal candidates will have a High School Diploma or equivalent and possess excellent communication skills, patience, and empathy. This role offers a supportive work environment and various employee benefits, including performance bonuses and health insurance.

Qualifications

• 0–2 years of experience in customer service
• Strong communication abilities to assist clients effectively
• Ability to document customer interactions for quality assurance

Responsibilities

• Assist customers with inquiries via email and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints in a timely and efficient manner.
• Maintain a high level of customer satisfaction.
• Document customer interactions and feedback for quality assurance.

Skills

Excellent communication skills

Patience

Empathy

Education

High School Diploma or equivalent

Job description

Customer Service Representative - Non-Voice Account

MD-TORCH Solutions

Job Description

Assist customers with inquiries via email and chat. Provide accurate information regarding products and services. Resolve customer complaints in a timely and efficient manner. Maintain a high level of customer satisfaction. Document customer interactions and feedback for quality assurance.

Benefits

• Employee Recognition and Rewards – Performance Bonus, Incentives
• Government Mandated Benefits
• Insurance Health & Wellness – Health Insurance
• Professional Development
• Work-Life Balance – Flexible Hours

Responsibilities

• Assist customers with inquiries via email and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints in a timely and efficient manner.
• Maintain a high level of customer satisfaction.
• Document customer interactions and feedback for quality assurance.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent communication skills
• Qualities and Traits: Patience and empathy towards customers
• Working Conditions: Comfortable and supportive work environment