Customer Service Representative (Non Voice)

Ugnay Solutions Philippines; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

HMO from day one

Full-time employment

Job summary

Ugnay Solutions Philippines is seeking a dedicated customer support professional for a full-time role supporting a global leader in customer engagement solutions. You will handle inquiries across channels and provide accurate, well-written responses while maintaining professionalism.

The position requires at least 6 months of relevant experience, strong typing and written communication, and the ability to stay composed under pressure.

Qualifications

• At least 6 months of relevant industry experience.
• Good typing and written communication skills.
• Patience, empathy, and solid stress management skills.
• Ability to adapt quickly under pressure and solve problems on the fly.

Responsibilities

• Handle customer inquiries and concerns across multiple communication channels
• Provide accurate, timely, and well written responses to resolve customer issues
• Manage a rotating schedule that includes weekends, holidays, and shifting hours
• Maintain composure and professionalism, especially during high pressure interactions
• Work with the team to identify and resolve recurring customer concerns

Skills

Typing

Written communication

Patience

Empathy

Stress management

Problem solving

Job description

You will be working with a global leader in customer engagement solutions, supporting a well-known consumer brand. This full time role is within a fast growing organization that values people, growth, and diversity.

What's In It For You

• Non toxic and stable accounts

• Full-time and permanent employment

• HMO coverage starting on your first day

• A genuine people-first culture that values growth and diversity

• Yearly performance appraisals

• A clear career development plan to support your long term growth

What You Will Do

• Handle customer inquiries and concerns across multiple communication channels

• Provide accurate, timely, and well written responses to resolve customer issues

• Manage a rotating schedule that includes weekends, holidays, and shifting hours

• Maintain composure and professionalism, especially during high pressure interactions

• Work with the team to identify and resolve recurring customer concerns

What We Are Looking For

• At least 6 months of relevant industry experience

• Good typing and written communication skills

• Patience, empathy, and solid stress management skills

• Ability to adapt quickly under pressure and solve problems on the fly