Customer Service Representative (Non-Voice)

Clark Development Corporation; Pampanga; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Clark Development Corporation is seeking a Customer Service Representative (Non-Voice) to handle email and live chat inquiries from customers, ensuring accurate and timely resolutions. The role emphasizes written communication, escalation handling, and cross-functional coordination.

The ideal candidate has a 2+ year background in customer service, strong English grammar, and the ability to work night shifts onsite at Clark Freeport Zone in Pampanga. Bachelor's degree is preferred.

Qualifications

• Excellent written English communication with strong grammar and detail.
• Experience in non-voice support (email, chat, or ticketing systems) preferred.
• 2+ years of customer service experience with handling escalations.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office and customer support platforms.

Responsibilities

• Respond to customer inquiries via email, live chat and non-voice channels.
• Handle complex customer concerns with timely, accurate resolutions.
• Maintain high customer satisfaction through written communication.
• Manage escalated cases and recommend solutions.
• Coordinate with internal departments to resolve issues efficiently.

Skills

Written English

Analytical thinking

Problem solving

Independent working

Microsoft Office

Customer support platforms

Education

Bachelor's degree preferred

Job description

Customer Service Representative (Non-Voice)

• Respond to customer inquiries through email, live chat, and other non-voice communication channels.
• Handle complex customer concerns and provide timely, accurate, and professional resolutions.
• Maintain a high level of customer satisfaction through excellent written communication.
• Manage escalated customer cases and recommend appropriate solutions.
• Ensure compliance with company policies and client service standards.
• Document customer interactions accurately and maintain complete records.
• Coordinate with internal departments to resolve customer concerns efficiently.
• Assist in process improvements and share best practices with the team when necessary.
• Perform other tasks assigned by management.

Job Qualifications

• Bachelor's degree in any field is preferred.
• Must have at least 2 years of Customer Service experience,
• Experience in handling escalations and complex customer concerns is required.
• Excellent written English communication skills with strong grammar and attention to detail.
• Experience in non-voice support (email, chat, or ticketing systems) is highly preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Able to work independently with minimal supervision.
• Proficient in Microsoft Office and customer support platforms.
• Willing to work onsite in Clark Freeport Zone, Pampanga.
• Willing to work on a night shift schedule.

Job Overview

Company TRACKERTEER WEB DEVELOPER CORP.

Employment Type Full-Time

Experience 2-3 Years

Personnel Needed 8 Open

Category Customer Service

Location Unit 52 B2 Philexcel Business Park M Roxas Highway Clark Freeport Zone Philippines