Night-Shift Non-Voice Support Specialist (Email/Chat)

Clark Development Corporation; Pampanga; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Clark Development Corporation is seeking a Customer Service Representative (Non-Voice) to handle email and live chat inquiries from customers, ensuring accurate and timely resolutions. The role emphasizes written communication, escalation handling, and cross-functional coordination.

The ideal candidate has a 2+ year background in customer service, strong English grammar, and the ability to work night shifts onsite at Clark Freeport Zone in Pampanga. Bachelor's degree is preferred.

Qualifications

• Excellent written English communication with strong grammar and detail.
• Experience in non-voice support (email, chat, or ticketing systems) preferred.
• 2+ years of customer service experience with handling escalations.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office and customer support platforms.

Responsibilities

• Respond to customer inquiries via email, live chat and non-voice channels.
• Handle complex customer concerns with timely, accurate resolutions.
• Maintain high customer satisfaction through written communication.
• Manage escalated cases and recommend solutions.
• Coordinate with internal departments to resolve issues efficiently.

Skills

Written English

Analytical thinking

Problem solving

Independent working

Microsoft Office

Customer support platforms

Education

Bachelor's degree preferred

Job description

Clark Development Corporation is seeking a Customer Service Representative (Non-Voice) to handle email and live chat inquiries from customers, ensuring accurate and timely resolutions. The role emphasizes written communication, escalation handling, and cross-functional coordination.

The ideal candidate has a 2+ year background in customer service, strong English grammar, and the ability to work night shifts onsite at Clark Freeport Zone in Pampanga. Bachelor's degree is preferred.