Customer Service Representative (Non-Voice)

Ugnay Solutions; Metro Manila; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

HMO coverage starting on your firstday

People-first culture

Yearly performance appraisals

Career development plan

Job summary

Ugnay Solutions is seeking a Customer Service Representative (Non-Voice) to support a global consumer brand. This full-time onsite role emphasizes a people-first culture with growth opportunities and performance-based appraisals.

You will handle inquiries across channels, deliver accurate responses, and collaborate with teammates to resolve recurring issues. The position requires patience, adaptability, and a calm demeanor under pressure.

Qualifications

• 6 months of relevant industry experience or more.
• Good typing and written communication skills.
• Patience, empathy, and solid stress management skills.
• Ability to adapt quickly under pressure and solve problems on the fly.

Responsibilities

• Handle customer inquiries and concerns across multiple communication channels.
• Provide accurate, timely, and well written responses to resolve customer issues.
• Manage a rotating schedule that includes weekends, holidays, and shifting hours.
• Maintain composure and professionalism, especially during high pressure interactions.
• Work with the team to identify and resolve recurring customer concerns.

Skills

Typing skills

Written communication

Patience & empathy

Stress management

Adaptability under pressure

Industry experience (6 months)

Job description

Customer Service Representative (Non-Voice)

You will be working with a global leader in customer engagement solutions, supporting a well-known consumer brand. This full time role is within a fast growing organization that values people, growth, and diversity.

What you will do

• Handle customer inquiries and concerns across multiple communication channels
• Provide accurate, timely, and well written responses to resolve customer issues
• Manage a rotating schedule that includes weekends, holidays, and shifting hours
• Maintain composure and professionalism, especially during high pressure interactions
• Work with the team to identify and resolve recurring customer concerns

What we are looking for

• At least 6 months of relevant industry experience
• Good typing and written communication skills
• Patience, empathy, and solid stress management skills
• Ability to adapt quickly under pressure and solve problems on the fly

Work Arrangement

• Onsite
• Non toxic and stable accounts
• Full-time and permanent employment

Benefits and Compensation

• Monthly Compensation: 20,000 to 25,000 PHP
• HMO coverage starting on your first day
• A genuine people-first culture that values growth and diversity
• Yearly performance appraisals
• A clear career development plan to support your long term growth