Customer Service Representative (Mandaluyong City)

Digital Room (Philippines) , Inc.; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Signing bonus

Medicine reimbursement

HMO after hire

Night differential 15%

Job summary

Digital Room (Philippines), Inc. is seeking a customer service professional for an office-based role in Mandaluyong. The position involves connecting with clients, delivering excellent service, and proactively addressing customer needs.

You will resolve concerns, provide timely feedback, and stay updated on company updates. Night shifts and weekends are required; a signing bonus and HMO will be provided after hire.

Qualifications

• At least Senior High School Graduate/Highschool graduate (Old curriculum).
• VOICE - with or without BPO experience.
• Excellent written and spoken English communication skills.
• Applicants must be willing to work in an office-based setup.
• Applicants must be willing to work in PARAGON PLAZA, MANDALUYONG CITY.
• Willing to work during Manila night hours (shifting schedules) and weekends.

Responsibilities

• Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
• Create a genuine connection with our customers, and identify customer concerns and needs proactively.
• Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
• Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.
• Stay up to date on all relevant company and product updates and information

Skills

Voice process

English communication

Education

Senior High School

Job description

Basic Salary + Non-Taxable Allowance + 15% Night Differential + Signing Bonus and Medicine reimbursement + HMO once hired!

Qualifications:

• At least Senior High School Graduate/Highschool graduate (Old curriculum)
• VOICE - with or without BPO experience
• Excellent written and spoken English communication skills
• Applicants must be willing to work in an office-based setup
• Applicants must be willing to work in PARAGON PLAZA, MANDALUYONG CITY
• Willing to work during Manila night hours (shifting schedules) and weekends

START DATE: OCTOBER 5, 2026

Primary Duties and Responsibilities:

• Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
• Create a genuine connection with our customers, and identify customer concerns and needs proactively.
• Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
• Provide feedback and help escalatE customer concerns in a timely manner significant to customer service executives.
• Stay up to date on all relevant company and product updates and information