Customer Service Representative

Digital Room (Philippines), Inc.; Pampanga; On-site; PHP 240,000 - 300,000; Full time

Job summary

A customer service company in Pampanga is seeking talented individuals to connect with clients, provide exceptional service, and resolve concerns efficiently. No BPO experience is required, and candidates should have a good understanding of North American culture. The role requires excellent English communication skills, willingness to work onsite during night hours, and the ability to start ASAP. This position offers an opportunity to build lasting relationships and provide a fantastic customer experience.

Qualifications

• No BPO experience required.
• Willing to work onsite in Marquee Mall, Angeles City, Pampanga during night hours and weekends.
• Can start ASAP.
• Excellent understanding of US/North American culture and customer empathy.
• Excellent written and verbal English communication skills.

Responsibilities

• Connect with clients to build relationships and provide excellent customer service.
• Resolve customer concerns effectively in one call.
• Provide feedback and escalate customer issues to executives.
• Provide feedback and escalate concerns in a timely manner.
• Stay up to date on company and product updates.

Skills

Excellent written and verbal English communication skills

Understanding of US/North American culture

English proficiency

Job description

Primary Duties and Responsibilities:

• Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
• Create a genuine connection with our customers, identify customer concerns and needs proactively.
• Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
• Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.
• Stay up to date on all relevant company and product updates and information

Qualifications:

• No BPO Experience required.
• Willing towork onsite in Marquee Mall, Angeles City, Pampanga night hours(shifting schedules) and weekends
• Can start ASAP
• Excellent understanding of the US or North American culture and customer and demonstrate the ability to empathize and connect with the customer
• Excellent written and verbal English communication skills