Customer Service Representative VOICE (October 5, 2026 start date)

Digital Room (Philippines) , Inc.; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Night differential

Signing bonus

HMO once hired

Medicine reimbursement

Non-taxable allowance

Incentives up to 8k monthly

Job summary

Digital Room (Philippines) , Inc. in Mandaluyong is hiring for a customer service professional to handle night shifts in an office-based setup. The role offers a basic salary plus non-taxable allowance, a 15% night differential, a signing bonus, medicine reimbursement, and HMO once hired.

Incentives up to 8k monthly are available. Ideal candidates have Senior High School education and excellent English skills and are willing to work weekends and night schedules.

Qualifications

• Senior High School graduate or equivalent.
• Excellent written and spoken English.
• Willing to work in an office-based setup in Mandaluyong.
• Willing to work during Manila night hours (shifting schedules) and weekends.

Responsibilities

• Connect with clients to build relationships and provide excellent customer service.
• Create a genuine connection with customers and identify concerns and needs.
• Resolve customer concerns, often in a single call.
• Provide feedback to help address customer concerns promptly.
• Stay up to date on company and product updates.

Skills

English proficiency

Night shift readiness

Education

Senior High School Graduate

Job description

Basic Salary + Non-Taxable Allowance + 15% Night Differential + Signing Bonus and Medicine reimbursement + HMO once hired!

Up to 8k monthly incentives!!!

Qualifications:

• At least Senior High School Graduate/Highschool graduate (Old curriculum)

• Excellent written and spoken English communication skills
• Applicants must be willing to work in an office-based setup
• Applicants must be willing to work in PARAGON PLAZA, MANDALUYONG CITY
• Willing to work during Manila night hours (shifting schedules) and weekends

Primary Duties and Responsibilities:

• Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
• Create a genuine connection with our customers and identify customer concerns and needs proactively.
• Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
• Provide feedback and help escape customer concerns in a timely manner significant to customer service executives.
• Stay up to date on all relevant company and product updates and information