Customer Service Representative

Perro Chiko Restaurant Corporation; Mandaluyong; On-site; PHP 279,000 - 334,800; Full time

Job summary

A logistics company based in Mandaluyong seeks a Logistics Customer Service Representative. This role involves being the primary contact for customers, handling inquiries about shipments, and ensuring efficient logistics processes. Ideal candidates are college graduates with 1–2 years of experience in customer service, preferably within logistics. Strong communication and problem-solving skills are essential. The position requires multitasking in a fast-paced environment and may involve shifting schedules.

Qualifications

• At least 1–2 years experience in Customer Service, preferably in logistics, freight, or transport.
• Strong verbal and written communication skills.
• Knowledge of logistics processes, shipment tracking, and documentation is an advantage.

Responsibilities

• Serve as the primary point of contact for customers regarding shipments and logistics concerns.
• Monitor and track inbound and outbound shipments and provide timely updates to customers.
• Prepare, update, and maintain shipment records, reports, and customer files.

Skills

Verbal communication

Problem-solving

Coordination

Multitasking

Education

College graduate or at least 2 years in college

Tools

MS Office (Excel, Word, Email)

Job description

On-site - Mandaluyong 1-3 Yrs Exp Diploma Full-time

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Job Description

Logistics Customer Service Representative

Key Responsibilities

• Serve as the primary point of contact for customers regarding shipments and logistics concerns
• Handle customer inquiries related to booking, shipment status, delivery schedules, and documentation
• Coordinate with operations, dispatch, warehouse, and port teams to ensure smooth shipment flow
• Monitor and track inbound and outbound shipments and provide timely updates to customers
• Resolve customer issues, delays, and complaints professionally and efficiently
• Prepare, update, and maintain shipment records, reports, and customer files
• Ensure accuracy of documents such as delivery receipts, invoices, and shipment details
• Follow company SOPs, service standards, and safety policies
• Maintain a high level of customer satisfaction through clear and proactive communication

Qualifications

• College graduate or at least 2 years in college
• With at least 1–2 years experience in Customer Service, preferably in logistics, freight, or transport
• Strong verbal and written communication skills
• Customer-oriented with good problem-solving and coordination skills
• Knowledge of logistics processes, shipment tracking, and documentation is an advantage
• Proficient in MS Office (Excel, Word, Email)
• Ability to multitask and work under pressure in a fast-paced environment
• Willing to work shifting schedules, weekends, or holidays if required

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