Customer Service Agent - Logistics

RCX Recruitment Inc.; Makati; On-site; PHP 350,000 - 540,000; Full time

Job summary

A recruitment agency in the Philippines is seeking a Customer Service Supervisor to oversee daily operations of the customer service team. Responsibilities include training representatives, resolving complex issues, and coordinating with logistics to ensure customer satisfaction. Applicants should hold a Bachelor's degree and have 1–3 years of supervisory experience in customer service. Strong leadership and communication skills are essential for success in this fast-paced environment.

Qualifications

• 1–3 years of experience in customer service or a supervisory role.
• Ability to develop and implement customer service policies and procedures.
• Familiarity with PEZA regulations and logistics operations.
• Ability to develop and implement customer service policies and procedures.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Supervise daily operations of the customer service team.
• Train and mentor customer service representatives.
• Handle escalated customer inquiries and resolve complex issues.
• Coordinate with logistics for timely delivery and customer satisfaction.
• Analyze feedback and implement service quality improvements.

Skills

Leadership skills

Problem-solving abilities

Excellent communication skills

Knowledge of PEZA regulations

Logistics operations knowledge

Education

Bachelor’s degree in a relevant field

Job description

Description

• Supervise daily operations of the customer service team to ensure efficiency and quality.
• Train, mentor, and develop customer service representatives to enhance their skills and performance.
• Handle escalated customer inquiries and resolve complex issues in a timely manner.
• Coordinate with the logistics team to ensure timely delivery and customer satisfaction.
• Analyze customer feedback and implement improvements to enhance service quality.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field such as Business Administration or Logistics.
• Experience Level: 1–3 years of experience in customer service or a supervisory role.
• Skills and Competencies: Proficient in PEZA regulations and logistics operations.
• Responsibilities and Duties: Ability to develop and implement customer service policies and procedures.
• Qualities and Traits: Strong leadership skills, problem-solving abilities, and excellent communication skills.
• Working Conditions: Fast-paced office environment with occasional evening or weekend hours required based on business needs.