Customer Service Representative (Local Account)

Q2 HR Solutions; San Juan; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service outsourcing company is seeking a Customer Service Representative to deliver excellent support to clients in the Philippines. The ideal candidate should have at least 2 years of college education and possess strong communication skills. Responsibilities include responding to inquiries via various channels, providing accurate information, and collaborating with internal teams. Professionalism and a customer-first mindset are key to success in this role.

Qualifications

• Strong communication skills and a customer-first mindset are essential.
• Experience in providing excellent customer service is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information and resolve issues in a timely manner.
• Maintain professionalism and empathy in all customer interactions.
• Document customer interactions and feedback accurately.
• Collaborate with internal teams to ensure customer satisfaction.
• Uphold service standards and contribute to continuous improvement.

Skills

Strong communication skills

Customer-first mindset

Ability to handle inquiries efficiently

Education

Completed at least 2 years of college education

Job description

Customer Service Representative (Local Account)

Role Overview

The Customer Service Representative is responsible for delivering excellent support and service to clients or customers. This role requires strong communication skills, a customer-first mindset, and the ability to handle inquiries efficiently and professionally.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information and resolve issues in a timely manner.
• Maintain professionalism and empathy in all customer interactions.
• Document customer interactions and feedback accurately.
• Collaborate with internal teams to ensure customer satisfaction.
• Uphold service standards and contribute to continuous improvement.

Qualifications

• Completed at least 2 years of college education.
• Minimum of 6 months to 1 year of work experience in any field.