Customer Service Representative - LIGHTRAY – PROPERTY & CASUALTY

Private Advertiser; Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a customer service representative for a dynamic BPO environment. You will handle customer inquiries via phone, email, and other channels, aiming to provide high-quality service.

You will build communication and problem-solving skills, follow established processes, document interactions, and collaborate with colleagues to meet team goals. The ideal candidate is a Senior High School graduate with at least 1 year of BPO experience and strong

Qualifications

• Senior High School graduate with at least 1 year of BPO experience.
• Strong verbal and written communication skills.
• Good listening, problem-solving, and organisational abilities.

Responsibilities

• Handle customer enquiries through phone, email, or other communication channels.
• Provide accurate information and resolve customer concerns efficiently.
• Follow established processes, service standards, and quality requirements.
• Document customer interactions and update relevant systems accurately.
• Escalate complex issues to the appropriate team when necessary.
• Work collaboratively with colleagues to achieve team and customer service goals.

Skills

Verbal communication

Written communication

Active listening

Problem-solving

Organisational skills

Customer focus

Team collaboration

Education

Senior High School

Job description

About the role

Join a dynamic business process outsourcing team where you will support customers and help deliver reliable, high-quality service. This role offers the opportunity to build your communication, problem-solving, and customer service skills in a professional environment.

Key responsibilities

• Handle customer enquiries through phone, email, or other communication channels.
• Provide accurate information and resolve customer concerns efficiently.
• Follow established processes, service standards, and quality requirements.
• Document customer interactions and update relevant systems accurately.
• Escalate complex issues to the appropriate team when necessary.
• Work collaboratively with colleagues to achieve team and customer service goals.

What we're looking for

• Senior High School graduate.
• At least 1 year of BPO experience.
• Strong verbal and written communication skills.
• Good listening, problem-solving, and organisational abilities.
• Customer-focused attitude and willingness to learn.
• Ability to work effectively in a fast-paced team environment.