Customer Service Representative - NELSON – PROPERTY & CASUALTY

Private Advertiser; Pasay; On-site; PHP 190,000 - 290,000; Full time

Job summary

Private Advertiser is seeking a customer service-oriented individual to join a fast-paced BPO team on a consistent dayshift. The role focuses on handling inquiries, delivering accurate assistance, and maintaining high service standards to ensure customer satisfaction and efficiency.

The candidate should have a strong background in customer service, with excellent verbal and written communication skills, and an ability to work well within a team. On-site work in the Philippines is expected.

Qualifications

• Senior High School graduate with at least 1 year of BPO experience, or High School graduate with at least 2 years of BPO experience.
• Strong verbal and written communication skills.
• Customer-focused attitude and professional communication style.
• Ability to work effectively in a fast-paced team environment.
• Availability to work a dayshift schedule.

Responsibilities

• Handle customer inquiries and provide accurate, professional assistance through appropriate communication channels.
• Resolve customer concerns efficiently while maintaining a positive service experience.
• Document customer interactions and update records accurately.
• Follow established processes, policies, and service standards.
• Meet productivity, quality, and customer satisfaction targets.

Skills

Verbal communication

Written communication

Customer-focused attitude

Team collaboration

Dayshift availability

Education

Senior High School graduate

High School graduate

Job description

About the role

Join a fast-paced BPO team supporting customers and delivering high-quality service during a consistent dayshift schedule. This opportunity is ideal for candidates who are ready to build on their customer service and business process outsourcing experience.

Key responsibilities

• Handle customer inquiries and provide accurate, professional assistance through appropriate communication channels.

• Resolve customer concerns efficiently while maintaining a positive service experience.

• Document customer interactions and update records accurately.

• Follow established processes, policies, and service standards.

• Meet productivity, quality, and customer satisfaction targets.

What we're looking for

• Senior High School graduate with at least 1 year of BPO experience, or High School graduate with at least 2 years of BPO experience.

• Strong verbal and written communication skills.

• Customer-focused attitude and professional communication style.

• Ability to work effectively in a fast-paced team environment.

• Availability to work a dayshift schedule.