Customer Service Representative - INSURANCE ACCOUNT

Private Advertiser; Cebu City; On-site; PHP 167,000 - 257,000; Full time

Job summary

Private Advertiser is seeking a motivated professional to join their on-site BPO team in Cebu City. The role focuses on handling customer interactions and delivering professional service to achieve client outcomes.

The ideal candidate has at least one year of solid BPO experience, strong communication skills, and the ability to work in a fast-paced environment. Growth opportunities and a stable on-site work setting are offered.

Qualifications

• Clear verbal and written communication skills.
• Strong customer service orientation and problem-solving ability.
• Good computer literacy and the ability to learn new systems quickly.
• Reliability, adaptability, and willingness to work in a fast-paced environment.

Responsibilities

• Handle customer interactions through the assigned communication channels.
• Provide accurate, timely, and professional assistance based on customer needs.
• Follow established processes, service standards, and quality requirements.
• Document customer interactions and update relevant systems accurately.
• Escalate complex concerns appropriately and work with team members to resolve issues.
• Meet performance, attendance, and customer service goals.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Computer literacy

Reliability

Adaptability

Education

Senior High School graduate or completed at least two years of college

Job description

About the role

Join a dynamic business process outsourcing team where you will support customers, deliver professional service, and contribute to positive client outcomes. This on-site opportunity is ideal for a motivated professional who is ready to build on their BPO experience and grow their career.

Key responsibilities

• Handle customer interactions through the assigned communication channels.

• Provide accurate, timely, and professional assistance based on customer needs.

• Follow established processes, service standards, and quality requirements.

• Document customer interactions and update relevant systems accurately.

• Escalate complex concerns appropriately and work with team members to resolve issues.

• Meet performance, attendance, and customer service goals.

What we're looking for

• Senior High School graduate or completed at least two years of college.

• At least one year of solid BPO experience.

• Clear verbal and written communication skills.

• Strong customer service orientation and problem-solving ability.

• Good computer literacy and the ability to learn new systems quickly.

• Reliability, adaptability, and willingness to work in a fast-paced environment.