Customer Service Representative - Logistics

SuperStaff; Makati; On-site; PHP 312,000 - 363,000; Full time

Benefits offered by this job

HMO with dependent

Life Insurance

PTO credits

Annual merit increases

Employee recognition

Great company culture

Career growth

Laptop provided

Job summary

SuperStaff in Makati is seeking a customer-focused professional to support existing customers, coordinate the order-to-delivery process, and serve as a liaison between customers and the Operations team. You will handle inquiries via multiple channels, build strong relationships, and contribute to timely shipments in a fast-growing company.

The role requires 1-3 years in customer service or related fields, with a preference for logistics/shipment coordination experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills and a commitment to delivering an exceptional customer experience.
• Experience in logistics, shipment coordination, or account management is an advantage.
• Proficient in computer applications, with the ability to navigate multiple systems simultaneously.

Responsibilities

• Respond promptly and accurately to customer inquiries through various channels, including phone, email, chat, and Slack.
• Manage a high volume of customer interactions while maintaining a professional, positive, and customer-focused approach.
• Identify, troubleshoot, and coordinate the resolution of delivery- and product-related issues.
• Prioritize customer concerns and elevate urgent matters to the appropriate teams when necessary.
• Process new customer accounts, orders, and order updates accurately and efficiently.
• Coordinate the order-to-delivery process for new prospects, ensuring timely communication and shipment coordination.
• Act as a liaison between customers, Sales, and Operations to ensure smooth coordination and timely delivery.
• Build and maintain strong professional relationships with customers and internal stakeholders.
• Collaborate with the Sales team to identify potential business opportunities and support customer retention.
• Navigate multiple customer service platforms, CRM systems, and internal databases to access, update, and manage information.
• Adapt quickly to new software, system updates, and evolving business processes.
• Remain calm, professional, and solution-oriented when handling challenging situations or competing priorities.

Skills

Verbal communication

Written communication

Customer service

Logistics knowledge

Shipment coordination

Account management

CRM systems

MS Word

MS Excel

Google Docs

Interpersonal skills

Team collaboration

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

We are looking for a customer-focused professional with strong communication skills and the technical aptitude to troubleshoot and resolve delivery- and product-related concerns.

In this role, you will play a key part in delivering an exceptional customer experience that sets our company apart from the competition. You will support existing customers, coordinate the order-to-delivery process for new clients, and serve as a liaison between customers and the Operations team to ensure timely and accurate delivery of time-sensitive shipments.

The ideal candidate is proactive, detail-oriented, and able to build and maintain strong professional relationships with both internal teams and external customers. A strong sense of urgency, adaptability, and commitment to customer satisfaction will contribute to long-term business growth and success.

Key Responsibilities

• Respond promptly and accurately to customer inquiries through various channels, including phone, email, chat, and Slack.

• Manage a high volume of customer interactions while maintaining a professional, positive, and customer-focused approach.

• Identify, troubleshoot, and coordinate the resolution of delivery- and product-related issues.

• Prioritize customer concerns and elevate urgent matters to the appropriate teams when necessary.

• Process new customer accounts, orders, and order updates accurately and efficiently.

• Coordinate the order-to-delivery process for new prospects, ensuring timely communication and shipment coordination.

• Act as a liaison between customers, Sales, and Operations to ensure smooth coordination and timely delivery.

• Build and maintain strong professional relationships with customers and internal stakeholders.

• Collaborate with the Sales team to identify potential business opportunities and support customer retention.

• Navigate multiple customer service platforms, CRM systems, and internal databases to access, update, and manage information.

• Adapt quickly to new software, system updates, and evolving business processes.

• Remain calm, professional, and solution-oriented when handling challenging situations or competing priorities.

• 1-3 years of experience in customer service or a related field.

• Experience in logistics, shipment coordination, or account management is an advantage.

• Excellent verbal and written communication skills.

• Strong customer service skills and a commitment to delivering an exceptional customer experience.

• Strong problem-solving skills, attention to detail, and a sense of urgency when addressing customer concerns.

• Proficient in computer applications, with the ability to navigate multiple systems simultaneously.

• Working knowledge of Microsoft Word, Microsoft Excel, and Google Docs.

• A positive attitude, a good sense of humor, and enthusiasm for working in a fast-growing company.

• Strong collaboration and interpersonal skills, with the ability to work effectively across Sales, Operations, and other departments.

• HMO with 1 free dependent upon hire

• Life Insurance

• 20 PTO credits annually

• VL and SL cash conversion

• Annual Performance-Based Merit Increases and Employee Recognition

• Great Company Culture

• Career Growth and Learning

• A laptop will be provided by the company

• Php 28,000 - Php 32,500