Customer Service Representative – Iloilo City | Up To 20K

Neksjob; Ilocos Norte; On-site; PHP 167,000 - 279,000; Full time

Job summary

Neksjob Corporation in Iloilo City is seeking motivated, customer-oriented Call Center Agents to join our team. You will handle customer inquiries, provide accurate information, resolve concerns, and strive for positive customer satisfaction.

Requirements include being a high school graduate or higher, strong communication and interpersonal skills, and willingness to work onsite in Iloilo City with shifting schedules, weekends, and holidays if needed.

Qualifications

• High school, senior high school, or college graduate.
• Fresh graduates welcome depending on account requirements.
• Good communication and interpersonal skills.
• Willing to work on shifting schedules, weekends, and holidays if required.
• Willing to work onsite in Iloilo City.
• Able to work independently and as part of a team.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Assist customers with inquiries, requests, and complaints.
• Provide accurate information about products and services.
• Maintain proper documentation of customer interactions.
• Follow company policies, procedures, and quality standards.
• Meet performance targets and maintain customer satisfaction.

Skills

Communication skills

Education

High school / SHS / college graduate

Job description

We are looking for motivated and customer-oriented individuals to join our team as Call Center Agents in Iloilo City. The successful candidate will handle customer inquiries, provide accurate information, resolve concerns, and ensure a positive customer satisfaction

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Assist customers with inquiries, requests, and complaints.
• Provide accurate information about products and services.
• Maintain proper documentation of customer interactions.
• Follow company policies, procedures, and quality standards.
• Meet performance targets and maintain customer satisfaction.

Qualifications

• High school graduate, Senior High School graduate, or college graduate.
• With or without call center experience; fresh graduates are welcome to apply, depending on account requirements.
• Good communication and interpersonal skills.
• Willing to work on shifting schedules, weekends, and holidays if required.
• Willing to work onsite in Iloilo City.
• Able to work independently and as part of a team.