Customer Service Representative (CSR) – Iloilo Site

Metacom Careers; Iloilo; Presencial; PHP 167 000 - 279 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package + incentive

Comprehensive training provided

Career growth opportunities

Supportive team environment

Resumo da oferta

Metacom Careers in Iloilo is seeking an entry-level Customer Support professional to assist customers with enquiries and provide accurate information about our products and services.

You will resolve issues efficiently, maintain a high level of professionalism in all interactions, collaborate with team members to meet performance goals, and document customer interactions in our system for future reference. Comprehensive training and career growth opportunities are offered.

Qualificações

• High School Diploma required.
• Entry–level (0–2 years) experience.
• Proficient in English with excellent customer service.
• Strong problem-solving abilities.
• Team player with interpersonal skills.
• Ability to multitask and prioritise.

Responsabilidades

• Assist customers with enquiries and provide accurate information regarding products and services.
• Resolve customer issues effectively and efficiently, ensuring a positive customer experience.
• Maintain a high level of professionalism in all interactions with customers.
• Collaborate with team members to meet performance goals and enhance customer satisfaction.
• Document customer interactions and feedback in the system for future reference.

Conhecimentos

English proficiency

Customer service

Problem solving

Formação académica

High School Diploma

Descrição da oferta de emprego

Description

• Assist customers with enquiries and provide accurate information regarding products and services.
• Resolve customer issues effectively and efficiently, ensuring a positive customer experience.
• Maintain a high level of professionalism in all interactions with customers.
• Collaborate with team members to meet performance goals and enhance customer satisfaction.
• Document customer interactions and feedback in the system for future reference.

Requirements

• Educational Qualifications: High School Diploma
• Experience Level: Entry–level (0–2 years).
• Skills and Competencies: Proficient in the English language, excellent customer service skills, strong problem-solving abilities.
• Qualities and Traits: Team player with strong interpersonal and people skills.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritise effectively.

What We Offer

• Competitive salary package + performance incentives
• Comprehensive training provided
• Career growth opportunities within the company
• Supportive team environment