Customer Service Representative – Iloilo City | Up To 20,000

Neksjob; Ilocos Norte; On-site; PHP 223,000 - 357,000; Full time

Job summary

Neksjob Corporation in Iloilo City is seeking motivated Call Center Agents to handle customer inquiries, provide accurate information, resolve concerns, and ensure positive customer satisfaction. You will manage calls professionally, document interactions, and follow company policies and quality standards while aiming to meet performance targets.

Ideal candidates are high school graduates, seniors, or college graduates with good communication and interpersonal skills, willing to work shifting

Qualifications

• High school or college graduates are eligible.
• Fresh graduates are welcome to apply depending on account requirements.
• Strong communication and interpersonal skills are essential.
• Willing to work shifting schedules, weekends, and holidays if required.
• Willing to work onsite in Iloilo City.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Assist customers with inquiries, requests, and complaints.
• Provide accurate information about products and services.
• Maintain proper documentation of customer interactions.
• Follow company policies, procedures, and quality standards.
• Meet performance targets and maintain customer satisfaction.

Skills

Communication skills

Interpersonal skills

Education

High School Diploma

Senior High School Diploma

Bachelor's Degree

Job description

We are looking for motivated and customer-oriented individuals to join our team as Call Center Agents in Iloilo City. The successful candidate will handle customer inquiries, provide accurate information, resolve concerns, and ensure a positive customer satisfaction

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Assist customers with inquiries, requests, and complaints.
• Provide accurate information about products and services.
• Maintain proper documentation of customer interactions.
• Follow company policies, procedures, and quality standards.
• Meet performance targets and maintain customer satisfaction.

Qualifications

• High school graduate, Senior High School graduate, or college graduate.
• With or without call center experience; fresh graduates are welcome to apply, depending on account requirements.
• Good communication and interpersonal skills.
• Willing to work on shifting schedules, weekends, and holidays if required.
• Willing to work onsite in Iloilo City.
• Able to work independently and as part of a team.