Customer Service Representative I ONSITE I Day Shift I UP To 28K

OutForce; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

OutForce in the Philippines is seeking an experienced Customer Service Representative for our growing team. You will handle a mix of phone and email inquiries, helping Australian eCommerce clients with orders, issues, and basic technical support, while delivering exceptional service.

You will be supported by a Manila-based team and a larger team in Australia, with onsite work in Ortigas, Pasig, and an ASAP start.

Qualifications

• Minimum of a High School diploma with 1–2 years of BPO experience in a customer service role.
• Technical support experience in a BPO setting is a big plus.
• Must be tech-savvy and up-to-date with current technologies.
• Ability to communicate to a high level in English with a neutral accent preferred.
• Experience dealing with eCommerce clients in Australia is highly desirable.

Responsibilities

• Responding to customer inquiries via Zendesk, and following up on issues promptly to ensure inquiries are resolved efficiently.
• Communicating with onshore teams via Slack, following up and escalating as needed to the correct team.
• Receiving phone calls from customers and following the relevant processes.
• Perform basic troubleshooting and support.
• Escalate concerns appropriately and set customer expectations.

Skills

Customer service

English communication

Tech-savvy

Education

High School diploma

Tools

Zendesk

Slack

Job description

Job Description:

Our client is looking for an experienced Customer Service Representative for a role in their expanding team. Were on the hunt for someone who lives and breathes customer service someone thats obsessed with creating incredible experiences for our customers!

You will receive a mixture of phone calls and emails. From customers asking to modify or update an order to requesting assistance with a faulty product, youll be trained in everything!

As a leading eCommerce retailer in Australia, youll be expected to deliver exceptional customer service, while assisting with complaints or basic technical support questions. Youll be supported by a team in Manila, and a larger team located in Australia. If this sounds like something youd be interested in, wed love to hear from you.

Role Responsibilities:

• Responding to customer inquiries via Zendesk, and following up on issues promptly to ensure customer inquiries are resolved efficiently.
• Communicating with various teams onshore via Slack, ensuring any unresolved issues are followed up on and escalated accordingly to the correct team
• Receiving phone calls from customers and following the relevant processes
• Perform basic troubleshooting and support.
• Escalate concerns appropriately and set customer expectations.

Required Experience:

• Minimum of a High School diploma with 1-2 years of BPO experience in a customer service role.
• Technical support experience in a BPO setting is a big plus.
• Must be tech-savvy and up-to-date with current technologies.
• Ability to communicate to a high level in the English language. A neutral accent is highly preferred.
• Experience dealing with eCommerce Clients in Australia is highly desirable
• Preferably lives in Pasig City or nearby
• Willing to work ONSITE in Ortigas, Pasig
• Amenable to start ASAP