Customer Service Representative Hiring In Manila & Cebu

Gratitude Jobs Ahead Hr Inc; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Gratitude Jobs Ahead Hr Inc in Manila is seeking an experienced customer service professional for an on-site full-time role. You will provide support via phone, email, and chat, resolve inquiries, and maintain records while staying updated on product knowledge.

The ideal candidate has 3-5 years in customer service, a high school diploma, excellent communication, and strong problem-solving abilities, thriving in a fast-paced environment and handling stress effectively.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience: 3–5 years in customer service or related field.
• Skills: Excellent communication and interpersonal skills.
• Qualities: Customer-focused mindset and strong problem-solving abilities.
• Working conditions: Fast-paced environment and ability to manage stress.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and complaints promptly and effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Stay updated with product knowledge to enhance customer experience.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Education

High School Diploma

Job description

On-site - Manila 3-5 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and complaints promptly and effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Stay updated with product knowledge to enhance customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 3–5 years in customer service or related field.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving skills and customer-focused mindset.
• Working Conditions: Ability to work in a fast-paced environment and manage stress effectively.

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