Customer Service Representative Hiring.

Recruitify_HR; Cebu City; On-site; PHP 200,880 - 279,000; Full time

Job summary

Recruitify HR in Cebu City is seeking a Customer Service Associate to respond to inquiries via phone, email, and chat, and to resolve issues promptly and professionally.

You will maintain accurate records, provide product and service information, and follow up with customers to ensure satisfaction and retention in a fast-paced environment.

Qualifications

• Diploma in a relevant field or equivalent work experience.
• 35 years in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• Empathetic and patient attitude towards customers.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Follow up with customers to ensure satisfaction and retention.

Skills

Excellent communication

Strong problem-solving

Empathetic and patient

Education

Diploma in a relevant field or equivalent

Job description

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Follow up with customers to ensure satisfaction and retention.
  
  

Description

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Follow up with customers to ensure satisfaction and retention.
  
  

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent work experience
• Experience Level: 35 years in customer service or related field
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Strong problem-solving skills
• Qualities and Traits: Empathetic and patient attitude towards customers
• Working Conditions: Ability to work in a fast-paced environment