Customer Service Representative (US Healthcare Account) | Ortigas

PM Consulting; Pasig; On-site; PHP 201,000 - 279,000; Full time

Job summary

PM Consulting in Ortigas, Metro Manila, is urgently seeking Customer Service Representatives for a US Healthcare account. You will assist customers with healthcare-related inquiries, resolve concerns, and deliver accurate information while maintaining high service standards.

Candidates with at least 6 months in voice call centers or hospitality are welcome; college graduates may apply without BPO experience. Strong verbal communication and a customer-first mindset are essential.

Qualifications

• College graduates are welcome to apply, even without prior BPO experience.
• Senior High School graduates and college undergraduates must meet the applicable experience requirements.
• High School graduates must have at least 6 months of international voice call center experience.
• Good to excellent verbal communication skills.

Responsibilities

• Handle inbound customer inquiries related to healthcare services and benefits.
• Assist customers with account-related concerns and service requests.
• Provide accurate and timely information while ensuring customer satisfaction.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate records of customer interactions.
• Adhere to company policies, quality standards, and performance targets.

Skills

Verbal communication

Education

College degree

Job description

Job Description

We are urgently hiring Customer Service Representatives for a US Healthcare Account in Ortigas. The successful candidates will be responsible for assisting customers with healthcare-related inquiries, addressing concerns, and providing accurate information while maintaining excellent customer service standards.

Key Responsibilities

• Handle inbound customer inquiries related to healthcare services and benefits.
• Assist customers with account-related concerns and service requests.
• Provide accurate and timely information while ensuring customer satisfaction.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate records of customer interactions.
• Adhere to company policies, quality standards, and performance targets.

Qualifications

• College graduates are welcome to apply, even without prior BPO experience.
• Senior High School graduates and college undergraduates must meet the applicable experience requirements.
• High School graduates must have at least 6 months of international voice call center experience.
• Good to excellent verbal communication skills.

Experience Requirements (at least one of the following)

• Minimum 3 months of BPO healthcare voice experience.
• Minimum 6 months of BPO call center experience.
• Minimum 6 months of hospitality industry experience.
• No BPO experience required for college graduates.