Customer Service Representative Healthcare Full Time

Metacom Careers; Davao City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Employee Recognition

Performance Bonus

Health Insurance

HMO

Professional Development

Job Training

Job summary

Metacom Careers is seeking a Customer Service Representative in the Philippines to deliver top-notch support to patients and healthcare providers via phone, email, and chat. You will guide customers through healthcare products and services, ensuring clarity and satisfaction.

Ideal candidates communicate clearly, are empathetic, and adept at solving issues while maintaining precise records in a fast-paced team environment.

Qualifications

• Provide exceptional customer support to patients and healthcare providers via phone, email, and chat.
• Navigate healthcare products and services with clarity and satisfaction.
• Respond to inquiries and resolve issues efficiently, escalating when needed.

Responsibilities

• Ability to manage high call volumes and identify customer needs quickly.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with healthcare professionals to enhance service delivery and patient experience.

Skills

Communication skills

Empathy

Detail-oriented

Problem-solving

Job description

Job Description:

• Employee Recognition and Rewards
• Performance Bonus, Incentives
• Insurance Health & Wellness
• HMO
• Professional Development
• Job Training, Professional Development

Description

• Provide exceptional customer support to patients and healthcare providers via phone, email, and chat.
• Assist customers in navigating healthcare products and services, ensuring clarity and satisfaction.
• Resolve inquiries and issues effectively, escalating complex cases as necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with healthcare professionals to enhance service delivery and patient experience.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service

Responsibilities And Duties

• Ability to manage high call volumes and identify customer needs quickly.

Qualities And Traits

• Strong communication skills with a friendly demeanor and empathetic nature.
• Detail-oriented with excellent problem-solving skills.

Working Conditions

• Comfortable working in a fast-paced, team-oriented environment.