Healthcare & Financial Customer Service Representative.

Recruitify_HR; Taguig; On-site; PHP 260,000 - 380,000; Full time

Job summary

Recruitify_HR is seeking a customer service specialist to support healthcare and financial clients. You will work to resolve inquiries, assist customers with benefits and products, and document interactions accurately.

Ideal candidates have 1–3 years of experience, strong communication, and the ability to work in a fast-paced environment while maintaining attention to detail and empathy.

Qualifications

• Bachelor's degree preferred in a relevant field.
• 1-3 years of customer service experience or similar.
• Strong communication and problem-solving abilities.
• Empathetic, detail-oriented, and capable in fast-paced environments.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide exceptional customer service to healthcare and financial clients.
• Resolve inquiries and issues related to customer accounts and transactions.
• Assist customers in navigating healthcare benefits and financial products.
• Document and track customer interactions accurately.
• Maintain up-to-date knowledge of company policies and regulatory requirements.

Skills

Communication

Problem-solving

Empathy

Detail-oriented

Multi-tasking

Education

Bachelor's degree

Job description

• Provide exceptional customer service to healthcare and financial clients.
• Resolve inquiries and issues related to customer accounts and transactions.
• Assist customers in navigating healthcare benefits and financial products.
• Document and track customer interactions accurately.
• Maintain up-to-date knowledge of company policies and regulatory requirements.

Description

• Provide exceptional customer service to healthcare and financial clients.
• Resolve inquiries and issues related to customer accounts and transactions.
• Assist customers in navigating healthcare benefits and financial products.
• Document and track customer interactions accurately.
• Maintain up-to-date knowledge of company policies and regulatory requirements.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of customer service experience.
• Skills and Competencies: Strong communication skills and problem-solving abilities.
• Qualities and Traits: Empathetic, detail-oriented, and able to work in a fast-paced environment.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.