Customer Service Representative. Healthcare & Financial Associate.

Recruitify_HR; Davao Region; On-site; PHP 268,000 - 469,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a Customer Service Representative to address inquiries, resolve issues, and help customers understand healthcare and financial products. You will process orders and maintain account information with precision in an office setting.

Ideal candidates hold a bachelor’s degree and have 0–2 years of experience, with strong verbal and written communication, and solid problem-solving abilities. A customer‑oriented mindset, patience, and empathy are valued.

Qualifications

• Bachelor’s degree in Communications, Business Administration, or Healthcare.
• 0–2 years of experience.
• Strong verbal and written communication skills; problem-solving abilities.

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues.
• Assist customers in understanding healthcare and financial products and services.
• Process customer orders and manage account information accurately.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other departments to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Education

Bachelor’s degree in a relevant field

Job description

• Provide excellent customer service by addressing inquiries and resolving issues.
• Assist customers in understanding healthcare and financial products and services.
• Process customer orders and manage account information accurately.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other departments to ensure customer satisfaction.

Description

• Provide excellent customer service by addressing inquiries and resolving issues.
• Assist customers in understanding healthcare and financial products and services.
• Process customer orders and manage account information accurately.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other departments to ensure customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Communications, Business Administration, or Healthcare).
• Experience Level: 0–2 years.
• Skills and Competencies: Strong verbal and written communication skills; problem-solving abilities.
• Qualities and Traits: Customer-oriented mindset, patience, and empathy.
• Working Conditions: Office environment; may involve dealing with difficult customers.