Customer Service Representative. Healthcare & Financial Associate.

Recruitify_HR; Mandaluyong; On-site; PHP 350,000 - 550,000; Full time

Job summary

Recruitify_HR is seeking a dedicated customer service professional in Metro Manila Mandaluyong to assist customers in healthcare and financial services, resolve issues, and educate on available services. The role requires 3-5 years of experience and a Bachelor's degree.

You will maintain records, collaborate with teammates, and contribute to improving service processes. The position is full-time and on-site, offering a dynamic, team-oriented environment with opportunities to grow within a

Qualifications

• Bachelor’s degree in a relevant field.
• 3-5 years of customer service experience.
• Strong communication and interpersonal skills.
• Empathetic and customer-focused.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Assist customers with inquiries regarding healthcare and financial services.
• Resolve issues and provide solutions to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Educate customers about available services and products.
• Collaborate with team members to improve service processes.

Skills

Communication skills

Interpersonal skills

Problem-solving

Education

Bachelor’s degree

Job description

Description

• Assist customers with inquiries regarding healthcare and financial services.
• Resolve issues and provide solutions to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Educate customers about available services and products.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3-5 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Problem-solving abilities.
• Qualities and Traits: Empathetic and customer-focused.
• Working Conditions: Fast-paced, team-oriented environment.