Customer Service Representative. Healthcare & Financial Associate.

Recruitify_HR; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Recruitify_HR in Metro Manila (Pasay) is seeking an experienced customer service professional to handle inquiries and provide timely solutions. You will address healthcare and financial account issues while maintaining strong client relationships.

The role requires 5–8 years of experience, excellent communication and interpersonal skills, proficiency in CRM software and MS Office, and the ability to work both independently and as part of a team.

Qualifications

• Bachelor’s degree in relevant field.
• 5–8 years of experience.
• Strong communication and interpersonal skills.
• Proficient in customer service software and Microsoft Office Suite.
• Problem-solving skills and ability to work under pressure.
• Ability to work independently and as part of a team.

Responsibilities

• Handle customer inquiries and provide appropriate solutions in a timely manner.
• Assist in managing healthcare and financial account-related issues for customers.
• Build and maintain relationships with clients, ensuring client satisfaction.
• Document customer interactions and maintain detailed records of correspondence.
• Collaborate with team members to improve service delivery and resolve outstanding issues.

Skills

Communication

Interpersonal

MS Office

CRM software

Education

Bachelor's degree

Job description

• Handle customer inquiries and provide appropriate solutions in a timely manner.
• Assist in managing healthcare and financial account-related issues for customers.
• Build and maintain relationships with clients, ensuring client satisfaction.
• Document customer interactions and maintain detailed records of correspondence.
• Collaborate with team members to improve service delivery and resolve outstanding issues.

Description

• Handle customer inquiries and provide appropriate solutions in a timely manner.
• Assist in managing healthcare and financial account-related issues for customers.
• Build and maintain relationships with clients, ensuring client satisfaction.
• Document customer interactions and maintain detailed records of correspondence.
• Collaborate with team members to improve service delivery and resolve outstanding issues.

Requirements

• Educational Qualifications: Bachelor’s degree in relevant field
• Experience Level: 5–8 years
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Proficient in customer service software and Microsoft Office Suite
• Qualities and Traits: Problem-solving skills and ability to work under pressure
• Responsibilities and Duties: Ability to work independently and as part of a team